Who we are

Our website address is: https://www.globalaccelerex.com.gh.

Please read this carefully before consenting to use any of our  services 

Global Accelerex (Ghana) Limited is committed to ensuring that all  personal data processed is done without infringing on your rights as a  data subject, in a lawful and reasonable manner. 

What personal data does Global Accelerex (Ghana) Limited use? 

When you sign up/register as a user any of our products (Rexretail,  Rexpay), you provide us with your basic information i.e. 

1. Merchant Name  
2. Merchant Residential Address 
3. Certificate of Incorporation 
4. Certificate to Commence Business 
5. Tax Identification Number  
6. Bank Account Information  
7. Any other documentation that the Bank of Ghana may require. 

How does Global Accelerex (Ghana) Limited use your personal  data? 

We use your Personal Data only for purposes related to Global  Accelerex (Ghana) Limited, as following: 

• To perform our Know Your Customer (KYC) duties as instructed by  regulatory authorities. 
• Provide you the best customer experience described when you  sign up to any of our services. 
• Settle your transactions that pass through our system • Provide you with reports of your transactions

 

• Monitor your transaction activities to identify potentially fraudulent  activity and to ensure compliance with the user terms that apply to  Global Accelerex (Ghana) Limited. 
• Manage our relationship with you by responding to your queries  submitted to us or asking for your feedback. 
• Manage our legal and regulatory obligations 

Global Accelerex Ghana may utilize third-party service providers that will  store & have access to and process your personal data. If such third party services providers process & control your data outside Ghana, such transfer of personal data will be subject to the laws and standard  contractual clauses for processing data in that country.  

If you are using Global Accelerex (Ghana) Limited services outside  Ghana for better performance and experience of our products and  services, with your explicit and separate consent from the privacy policy,  we might temporarily store your data and deliver content & services that  support Global Accelerex (Ghana) Limited through cloud servers located  outside Ghana. 

How long does Global Accelerex (Ghana) Limited keep your data? The data and information that identify you as an individual will be stored  with as long as various laws require. Please refer to our Retention Policy for further details. 

What authorizes Global Accelerex (Ghana) Limited to process the  data as a data controller? 

Global Accelerex (Ghana) Limited has the following lawful bases to  process personal data: 

Execution of the agreement 

The legal basis for processing the personal data of the interested party  which is collected is the execution of the service agreement. In this  regard, the interested party is obliged to provide that data necessary for  its execution.  

Legal obligations

 

Global Accelerex Ghana Limited is required under the Payment Systems  and Services Act, 2019 (987) to perform KYC on all those who use their  services. 

Legitimate interest 

In relation to the following purposes, the legal basis of the processing of  the personal data of the interested party will be the legitimate interest of  Global Accelerex (Ghana) Limited. 

Third Party Service Providers 

We may share your personal data with our trusted third-party service  providers, who, on our behalf, operate, maintain, and/or support our IT  systems and IT infrastructure, services, our payment channels. 

YOUR RIGHTS AND HOW TO WITHDRAW CONSENTS  

You have certain rights according to the applicable data protection  regulation. Some of the rights are rather complex and include  exemptions, accordingly you are recommended to read relevant laws  and guidance from the regulatory authorities for a full explanation of  these rights. However, you can find a summary of your rights if you  unfold below sections. 

The right to access 

You have a right to obtain the confirmation as to whether your personal  data are being processed by Global Accelerex (Ghana) Limited. In  addition, you have a right to obtain more detailed information about the  personal data kept and the processing undertaken by us and under  certain circumstances the right to receive a copy of this personal data. 

The right to rectification 

You have the right to have inaccurate personal data about you rectified,  and, considering the purpose of the processing, to have incomplete  personal data completed. 

The right to erasure 

In some cases, you have the right to erasure of your personal data  without undue delay. Those circumstances include i) the personal data is 

 

no longer necessary in relation to the purposes for which it was collected  or otherwise processed; ii) you withdraw consent to consent-based  processing; iii) the processing is for direct marketing purposes and iv)  the personal data has been unlawfully processed. However, there are  certain general exclusions of the right to erasure. Those general  exclusions include where processing is necessary; i) for compliance with  legal obligations; or ii) for the establishment, exercise, or defense of  legal claims. 

After some of your personal data has been erased based on your  request, some copies of it might still be stored in our backups for some  time. The reason why we do not automatically erase the data from our  backups is that it might create security risks. If you want more  information about this, please contact our Data Protection Supervisor. 

The right to restriction of processing 

In some cases, you have the right to restrict the processing of your  personal data. Where processing has been restricted, we may continue  to store your personal data. However, we will only otherwise process it i)  with your consent; ii) for the establishment, exercise, or defense of legal  claims; iii) for reasons of important public interest. 

The right to object 

You have the right to object to the processing of your personal data on  grounds relating to your particular situation, but only to the extent that  the legal basis for the processing is that the processing is necessary for  i) the performance of a task carried out in the public interest or in the  exercise of any official authority vested in Global Accelerex (Ghana)  Limited; or ii) the purpose of legitimate interests pursued by us or a third  party. In such case we will cease processing the personal data, unless  we can demonstrate compelling legitimate grounds for the processing,  which override your interests, rights and freedoms or the processing is  for the establishment, exercise, or defense of legal claims. 

You also have the right to object to our processing of your personal data  for direct marketing purposes (including profiling for direct marketing  purposes). If you make such an objection, we will cease to process your  personal data for this purpose. 

The right to withdraw consent

 

To the extent that the legal basis for the processing is your consent, you  have the right to withdraw from that consent at any time. 

In case you withdraw from a consent given, then we will cease to  process your personal data, unless and to the extent the continued  processing is permitted or required according to the applicable personal  data regulation or other applicable laws and regulations. The withdrawal  from your consent will in no event affect the lawfulness of processing  based on consent before its withdrawal. 

If you refrain from providing required consents, or later withdraw from  the consents, it might have consequently that you may not be able to  benefit from some of the service offerings provided by us. 

The right to complain 

You may always lodge a complaint with the Data Protection  Commission. Data Protection Commission is supervisory authority in  Ghana ensuring companies comply with the Data Protection Act, 2012  (Act 843). You can find their contact information. 

We do our best to ensure that we protect your personal data, keep you  informed about how we process your personal data and comply with the  applicable data protection regulation. In case you are not satisfied with  the processing and protection of your personal data or the information  you have received from us, then we urge you to inform us for us to  improve. Please also do not hesitate to contact us if you want to make  use of your rights. 

Please contact us through the contacts listed. Please also provide us  with relevant information to take care of your request, including your full  name and email address so that we can identify you. We will respond to  your request without undue delay. 

You can always withdraw from a consent to receive newsletters etc. and  unsubscribe from an e-mail list by following the instructions in any e-mail  or other communication you receive from us. 

If you have created an account with us, then you can also manage and  delete your account by logging into the account and administer your  account.

 

Changes to This Privacy Statement 

Occasionally Global Accelerex (Ghana) Limited might make changes to  the Privacy Statement. When such changes are made, will make sure to  provide you with prominent notice as appropriate under the  circumstances, e.g., by displaying a prominent notice within Global  Accelerex (Ghana) Limited or by sending you an email. In some cases,  we will notify you in advance. Please, therefore, make sure you read any  such notice carefully. 

Contact Us: 

Global Accelerex (Ghana) Limited details: 

• If you have any questions, please feel free to contact us at any  time at 

info@globalaccelerexghana.com.gh 

 or  

our Data Protection Supervisor at  

lawrence.tabi@globalaccelerexghana.com.gh 

• If you feel like something is missing or misleading in our Privacy  Policy, please feel free to notify us. 

Contact details of the Data Protection Commissioner’s Office: 

If you are unhappy with how your data has been processed by the company or feel your data protection rights have been breached, you  have the right to complain to the Data Protection Commissioner’s Office  at:  

info@dataprotection.org.gh 

or 

East Legon, Paw Paw Street,  

GPS: GA-414